01. One address per application
Submit one eTicket application for work carried out at a single address.
HOMEOWNER LOCATE REQUESTS
Before you submit an eTicket.
Important instructions from Alaska 811 for homeowners planning non-emergency excavation.
eTicket is not for emergencies
If excavation presents an immediate threat to public safety, call 811 or (907) 278-3121. If someone is in immediate danger, call 911.
SYSTEM COMPATIBILITY
Use a supported browser.
The current Alaska 811 eTicket provider supports Google Chrome, Microsoft Edge and Mozilla Firefox. Its existing instructions state that Safari and cell phones are not supported. Use a supported desktop browser or call 811 for assistance.
BEFORE BEGINNING
Seven things to know.
02. Quality assurance review
Alaska 811 reviews online applications before forwarding requests to participating member utility operators.
03. Wait for email confirmation
Filling in the online form does not authorize digging. Review the confirmation email and the work start date it specifies.
04. Allow time for marking
The existing instructions explain that marking timelines may range from 2 to 10 business days, depending on the situation and location.
05. Check which utilities were notified
The confirmation identifies participating facility owners being notified. You must contact non-member facility owners directly.
06. Respond to follow-up questions
Customer service may contact you by phone or email. If you do not respond within 24 hours, the application may be voided.
07. Only the person doing the digging submits
If you hire a contractor or excavator, that professional must secure their own locate request.
Remember: A submitted form is not a confirmed ticket and does not establish a safe excavation start time. Use the official work start date and follow all marking requirements.
PREPARE YOUR APPLICATION
Get the work zone right.
Describe the specific area of excavation and have a precise address ready. Review Alaska 811’s map tip before drawing a line or polygon around the work zone.
Gather your details
Name, contact details, location, planned work, excavation depth and site access information.
View full checklist ↗Learn the map tools
Use a polygon to describe a work area. Use a line for work such as a trench, fence or retaining wall.
Resource center ↗Get assistance
When you cannot use the online service, call Alaska 811 to prepare a locate request.
Call 811 ↗