Frequently asked questions.
Clear answers to common questions about underground utility locates in Alaska.
How do I request a locate?
Call 811 or use the official non-emergency eTicket instructions. Provide a precise work-zone description and your project information.
How long does locating take?
Alaska 811 describes two full working days for regular projects and up to ten working days for qualifying remote or unstaffed locations. Follow your official confirmation and current requirements.
Can I dig after I submit an online application?
No. The application must be processed, a confirmation issued, and the indicated start date and facility responses must be respected.
Will every utility be notified?
Not necessarily. Alaska 811 notifies participating member facility owners. Non-member utilities may require direct contact.
What if I hired a contractor?
Alaska 811 states that the person performing excavation must submit the request. Your contractor should obtain their own ticket.
Can I submit an emergency eTicket?
No. For an excavation emergency call 811 or (907) 278-3121 immediately.
What if my markings disappeared?
Use the official ticket management system to request a remark or relocate and follow the required process.
Does the existing online eTicket work on phones?
The current Alaska 811 eTicket instructions say cell phones and Safari are unsupported. You can call 811 for assistance.
For complete official guidance, review Alaska 811’s current FAQ ↗.